Terms and Conditions
The sessions I provide are strictly confidential. I share anonymised details about my clients with my supervisor only. The only time I disclose information to an authority is if I believe you or another person associated with you are in danger.
In this instance I will talk to you about the situation before contacting an authority.
My Role and the Information I Collect
I am both the Data Controller and the Data Processor for the information I store about you. I am a registered Data Controller and Data Processor and abide by the regulations imposed by such procedures.
I store your name, address, telephone number, email address and any information that you provide in an encrypted server or a locked filing cabinet at my office address. Session notes are also stored in the same way.
As a requirement of my insurance, notes are kept for a period of 7 years, after we have ended our work, and are then securely destroyed.
Any emails or text messages will be deleted after receipt unless they form part of your notes or are needed for income tax purposes, in which case they will be kept for 7 years as above.
Your telephone number will be stored on my mobile phone until your sessions have ended at which point it will be deleted. If I change telephone then your details will be deleted on the old phone.
How I use this information
I will use your contact details to engage in my work with you, including contacting you about appointments. I will not use them for any purpose other than:
- If for any reason I am asked to provide a report of the sessions, e.g. at your request. In this case the report will be sent to you via an encrypted email server for your approval.
- If I am subpoenaed by a court of law.
- If you disclose risk of harm to yourself or to someone else.
You have the right to request, either verbally or in writing, to see any information that I hold about you and I must provide this to you within one month of the request.
You also have the right to ask me to change any information that I hold which is incorrect and to ask me to delete any information that I hold about you. I will do this except for any information I need to hold for legal purposes such as business tax purposes.
If you wish to complain about how I hold your data in any way then in the first instance please contact me, Nic Higham at 12 Princess Road West, Leicester LE1 6TP.
If you have any further concerns, which are not addressed, then you should contact the Information Commissioner’s Office (ICO) at http://ico.org/concerns/handling or telephone 0303 123 1113.
If any data is breached
I will report any data breach to the Information Commissioner’s Office, to BACP and to you within 72 hours if it becomes apparent that any data is stolen.
Please complete the form check the box below to acknowledge your understanding of this information.
For your information
Standards: I am a member of the British Association for Counselling and Psychotherapy (BACP). I work within the BACP ‘Ethical Framework for Counsellors’. Information relating to this document can be found at www.bacp.co.uk
Confidentiality: A client’s attendance, their coaching / therapy and their personal details are confidential. Disclosure is only made to my supervisor, to a third party (for example the client’s GP) with the permission of the client, or as required by law. I am legally bound to make a disclosure to the police authorities if a client reveals that they are intending to cause serious risk of harm to others.
Sessions and fees: A session lasts 50 minutes to 1 hour. The full fee is payable for missed sessions, unless a minimum of 48 hours’ notice of cancellation is given.
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